Before work starts
Request cancellation through Messages as soon as possible. If work has not started and no supplier, publication, processing, or other non-recoverable cost has been committed, PR Bucket may approve a full or partial refund.
After work starts
Once review, outreach, writing, supplier booking, publication submission, or another fulfilment step has started, cancellation is not automatically refundable. Any refund will account for completed work and non-recoverable third-party costs.
Rejection or inability to fulfil
If the selected work cannot be fulfilled, PR Bucket may offer a suitable replacement, account credit, partial refund, or refund of the affected item, depending on the reason and costs already incurred. No substitution will be treated as accepted without communicating the proposed change.
Delivery concerns
Report a material mismatch with the accepted order brief promptly through the related message thread. PR Bucket may first seek the included correction, replacement, or re-performance where reasonable. A confirmed removal or material alteration during the stated 180-day guarantee enters mediated remediation; temporary outages and changes in third-party metrics, rankings, traffic, or indexing do not by themselves establish a refund right.
Processing approved refunds
Approved refunds are returned using an available original payment method where practicable. Bank and payment-provider processing times are outside PR Bucket control. Credits, if agreed, remain subject to any stated expiry or account conditions.